Last updated: 9/18/25

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Tuli Lodge LLC (“Tuli Lodge,” “we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, share, and safeguard your information when you interact with our Services. Please read this Policy carefully. By using our Services, you consent to the practices described below.

 

1. Scope of This Policy

This Privacy Policy applies when you use any of the services, tools, technology, products, features, events, webpages, social media pages, and mobile applications offered by Tuli Lodge (together, the “Services”).

 

2. Information We Collect

We collect the following categories of information:

A. Information You Provide Directly

Contact details (e.g., name, email, phone number, mailing address).

Account or booking information (e.g., passwords, profile details, scheduling preferences).

Payment and billing information (e.g., credit card number, billing address, transaction history processed securely by third-party providers).

Communications (e.g., emails, messages, survey responses, feedback forms).

Voluntary information you choose to share in any way, including through forms, conversations, emails, event participation, surveys, or other interactions (e.g., health conditions, preferences, or personal notes).

Purchase history (e.g., retail items such as water bottles, apparel, shirt sizes).

Job application details (e.g., employment history, education history, references, resumes, and other recruiting-related information).

B. Information Collected Automatically

Device information (e.g., IP address, browser type, operating system, device identifiers).

Usage information (e.g., pages visited, time spent, clicks, referring/exit pages).

Location data (approximate location inferred from IP address).

Cookies, pixels, and similar technologies (see Section 6).

Scheduling and booking activity (e.g., sauna sessions reserved, cancellations, waitlist entries).

C. Information Collected at Our Facilities

CCTV or other surveillance video footage to prevent theft, vandalism, and ensure safety.

Health and safety information voluntarily provided or required by law (see Section 7).

D. Information From Third Parties

Social media interactions (e.g., if you engage with us on TikTok, Instagram, or similar platforms).

Event partners, vendors, or affiliates if you sign up through their systems.

Publicly available information.

 

3. How We Use Your Information

We use your information to:

Provide, personalize, and improve our sauna, wellness, and event experiences.

Manage bookings, memberships, payments, and retail purchases.

Communicate with you (e.g., transactional messages, promotions, newsletters, service updates).

Run marketing campaigns, advertisements, and retargeting.

Monitor site and app performance, troubleshoot issues, and perform analytics.

Protect the security of our facilities, Services, and community.

Support public health and safety requirements (see Section 7).

Enforce our Terms of Use, comply with legal obligations, and prevent fraud or misuse.

Support hiring and employment-related decisions.

 

4. How We Share Information

We may share your information in the following circumstances:

Service Providers & Vendors: e.g., payment processors, cloud storage, analytics platforms, marketing/advertising partners, customer support tools.

Event Partners & Collaborators: if you sign up for a co-branded experience or joint offering.

Legal & Compliance: to comply with laws, regulations, subpoenas, or government requests.

Business Transfers: in the event of a merger, acquisition, restructuring, or sale of assets.

With Your Consent: if you explicitly agree to share your data in a specific way.

We do not sell your personal information.

 

5. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Policy, unless a longer period is required by law. When no longer needed, information is securely deleted or anonymized. Otherwise, we will try to delete your personal information upon your request or when we no longer need it for the purposes it was originally collected. We will not delete any personal information that also relates to other individuals, unless such other individuals also wish to delete their personal information at the same time.

 

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

Remember your preferences (e.g., language settings, login credentials).

Understand how visitors engage with our site and Services.

Deliver relevant advertising (e.g., retargeting, personalized campaigns).

You can manage or disable cookies via your browser or device settings. Some features may not function properly if cookies are disabled.

 

7. Public Health and Safety

In certain situations where a serious public health threat has been identified, we may collect information from employees, guests, and other individuals accessing our facilities. This may include medical and health information (e.g., body temperature, symptoms, vaccination status, underlying health conditions).

We collect this information to protect the health and safety of our employees and guests. In some jurisdictions, we may be required by law, regulation, or governmental order to collect and retain information related to public health and safety.

 

8. Your Rights & Choices

Depending on your location, you may have rights under data protection laws (including GDPR, CCPA, and others):

Access & Portability: request a copy of the personal data we hold about you.

Correction: request that we update or correct inaccurate information.

Deletion: request that we delete your personal data.

Restriction/Objection: limit or object to certain processing activities.

Opt-Out of Marketing: unsubscribe from promotional emails at any time.

Cookies: adjust browser or device settings to manage tracking technologies.

To exercise these rights, contact us at hei@tuli-lodge.com. We will respond in accordance with applicable laws.

 

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

 

10. Third-Party Links

Our Services may link to third-party sites or applications. We are not responsible for the privacy practices of those third parties. Please review their policies before sharing your information.

 

11. Children’s Privacy

By using the Services, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority in your jurisdiction of residence and you have given us your consent to allow any of your minor dependents to use the Services. Please contact us at hei@tuli-lodge.com
if you believe we have collected personal information about a child without consent from their parent or guardian so we can take action to prevent such access and to delete their personal information from our Services.

 

12. International Data Transfers

If you access our Services from outside the United States, your information may be transferred, stored, and processed in the U.S. and other jurisdictions. By using our Services, you consent to such transfers, recognizing that data protection laws may differ from those in your country.

 

13. Changes to This Privacy Policy

We may update this Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. If material changes are made, we may notify you by email or a notice on our site.

 

14. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us:

Tuli Lodge LLC
Pier 62, Seattle Waterfront
1951 Alaskan Way
Seattle, WA 98101

Email: hei@tuli-lodge.com